Refund and Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Bespoke Items
Bespoke items, due to their customised nature, are not eligible for refunds or exchanges under normal circumstances. However, should the item arrive damaged or exhibit faults not attributable to the customer’s specifications or alterations, we will offer a repair, replacement, or refund as appropriate.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it (including tags). It must also be in the original packaging.
IMPORTANT: If it does not have tags attached, in the original bag and clean we cannot issue a refund or exchange. When trying on the garment for the first time, please take extra care to avoid soiling or damaging the exterior of the garment.. This includes pet hair. Any hair from pets automatically means the garment cannot be refunded or exchanged. Your garment will be sent back to you.
A Returns Form is included with every order. If you would like to return your product(s), please fill out the Form with the relevant information, before posting the product(s) and the completed Form to:
South Coast Print Pros
Unit C2, Hamble Court Estate,
Southampton,
United Kingdom
SO31 4QJ
KEEP YOUR PROOF OF POSTAGE – We suggest using Royal Mail Recorded delivery. You are responsible for the safe arrival of the package. Proof of postage is given with every package sent via the Royal Mail.
Please allow up to a week for Bear Valley to receive your return. We typically process all returns within 24 hours of receiving them.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
You will only be refunded postage cost if the product is damaged or faulty.
If we have sent you the wrong parcel, we will pay for the correct item to be resent and pay back the cost of your postage.
If you are approved, then your refund will be processed and an email confirmation sent to you. A credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We are happy to exchange items for different colours or sizes of the same product, providing it is within 30 days of your original purchase. Please fill out the Return Form with the relevant information, including which size/colour you would like in exchange.
We will send you an email confirmation once we have processed your exchange.
You will only be refunded postage cost if the product is damaged or faulty.
We can only replace exact like-for-like products if they are defective or damaged.
Late or missing refunds (if applicable)
If you haven’t received your refund, but have received confirmation from us that it has been processed, please follow these steps before contacting Print Pros:
If applicable, contact your credit card company – it may take some time before your refund is officially posted.
Next, contact your bank – there is often some processing time before a refund is posted.
If you’ve done these and you still have not received your refund, please contact us at sales@print-pros.co.uk.